Terms And Conditions

Welcome to Heuristic Technologies. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern heuristic.co.za relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The terms Heuristic Technologies or ‘us’ or ‘we’ refer to the owner/s of the website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Heuristic Technologies reserves the right to make changes to the website or materials related to the website without notice.

Sample Refund and Returns

Here at Heuristic Technologies our customers are important to us and we want you to be happy with your purchase. It’s important that you inspect your goods as soon as possible after they have
been delivered.


If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.


Prior to returning the item, please contact us on support@heuristic.co.za and we will guide you through our simple returns process.


Goods Damaged in Transit:
If an item is damaged in transit, you must contact us at support@heuristic.co.za within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.


Return of Faulty Goods:
If you have received a faulty item, please contact us at support@heuristic.co.za so that we can assist you. Time frames for refunds on faulty good will vary from product to product. Items that

Cannot be Returned:
In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.