Refund and Returns Policy

At Heuristic Technologies our customers are important to us and we want you to be happy with your purchase.

It’s important that you inspect your goods as soon as possible after they have been delivered.

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 7 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.

Prior to returning the item, please contact us on support@heuristic.co.za and we will guide you through our simple returns process. 

Return of Faulty Goods:
If you have received a faulty item, please contact us at support@heuristic.co.za so that we can assist you. Time frames for refunds on faulty good will vary from product to product.

Refunds
We will pay the amount into your nominated bank account in the case of individuals and directly to the company bank account for companies.

We will first inspect all returns before passing a credit or refunding any amount to you.

Refunds will be paid within 7 working days and we will subtract any bank charges if you have paid by cash deposit or card.

Should you not require a refund, you may choose an alternative product or a credit balance for future purchases.